Privacy notice

This privacy notice explains how Maxel Tour uses personal information when you browse the website, make or manage a booking, or contact support.

Information we collect

We may collect traveler names, email addresses, phone numbers, country, booking selections, participant details, accessibility or arrival notes, booking and payment references, support messages, and technical information needed to operate and secure the website.

How we use information

We use personal information to provide requested services, process and manage bookings, send confirmations and vouchers, respond to questions, prevent misuse, maintain booking records, and meet legal or accounting obligations. Processing is based on the booking contract, legal obligations, legitimate operational interests, or consent where consent is required.

Payments and service providers

Card payments are handled by Stripe, and full card details are not stored on this website. Information may also be shared with the provider operating the booked experience and with hosting, email, technical, or professional service providers when needed to deliver and support the service.

Cookies and security

The website uses essential session technology to keep the cart, checkout, and secure account areas working. Maxel Tour applies reasonable technical and organizational measures to protect personal information, but no internet service can guarantee absolute security.

Retention

Information is kept only for as long as needed for the purposes described above, including customer support, dispute handling, security, and legal or accounting requirements.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, or a copy of your personal information. You may also have the right to complain to the relevant data protection authority.

Contact

Send privacy questions or requests to info@maxeltour.com. We may need to verify your identity before completing a request.